An escape room is a real-world group activity built around puzzles, clues, and a themed space. Players search, compare what they find, and decide what to try next. It is played in a physical setting, not as an online video game.
Most rooms give the group a short briefing, then a closed space with objects that can be handled, read, or connected. The point is the search itself. Finishing is satisfying, but a room can still be a good visit if the group does not finish every lock. The Hidden Door does not publish a promise that every group will solve the room.